Newton’s Shred – Returns & Refunds Policy

At Newton’s Shred, we want you stoked with your gear. But if something isn’t right, don’t stress — your rights are covered by the Consumer Contracts Regulations 2013 when you shop online or over the phone with us.

Changing Your Mind

  • You’ve got 14 days from receiving your order to let us know if you want to cancel, return, or swap your item.

  • Just hit us up by phone or email before you send anything back.

The Condition Rule

  • All returns need to come back in “as new” condition — that means unskated, unworn, and in the same shape you got them.

  • If we can tell you’ve taken it for a spin, we’re within our rights to say no to a refund.

Refunds & Swaps

  • Once your return lands back with us and passes inspection, we’ll sort your refund or send out your replacement.

  • Return shipping’s on you, but we’ll cover the original postage you paid at checkout.

  • Want to swap sizes, colours, or models? No problem — just note we’ll charge a small fee to cover sending out the replacement.

  • Use a tracked service when sending things back — if it gets lost in the post, we can’t refund it. (Need a courier? We can book one for you and deduct the cost from your refund.)

No-Return Items 🚫

For safety, hygiene, or because of custom work, we can’t take back:

  • Helmets, pads, wrist guards, and protective gear once they’ve been tried on.

  • Custom completes (where you’ve changed the setup from our standard build).

  • Decks that we’ve gripped for you.

  • Anything personalised or customised just for you.

  • Sale and end-of-season products — these are final clearance, no take-backs.

Got Questions?

Not sure if your item qualifies for a return? Reach out before you order or before you send anything back — we’re always here to help keep you rolling.